IT

COSMOETHIC LOGISTICS

INUNup has an exclusive partner named  Villa&Riva, which is a company specialized in integrated logistics in the cosmetics market. It can offers a highly qualified, flexible and scalable "turnkey" service, studied, designed and built internally on a customer-friendly basis. Thanks to the very high professionalism and competence of Villa&Riva, all activities are carried out in a timely and effective manner, without generating inefficiencies and delays.
Villa&Riva is based in Cassago Brianza (LC), in the same industrial area as INUNup.

WAREHOUSE MANAGEMENT

- Storage, preparation, consolidation of goods and definition of strategic transshipment points. 
- Periodic updating of sorting procedures for constant strategic positioning of goods in the warehouse based on their rotation speed.
- Mapping of storage areas using a system that can be interfaced with the main company management software.
- Management of digital and paper documents, receipt, fulfillment and tracking of orders, updates and revisions of data in real time.
- Inventory management with FIFO/FEFO and LIFO/LEFO, returns, quarantine and expired products.

ORDER MANAGEMENT

 - Taking charge of orders and "just in time" management.
- Planning of picking operations using hardware devices (management of inventories and serial numbers with FIFO/FEFO and LIFO/LEFO, optimization of picking of items with the greatest turnover, preparation of picking lists, study of operator routes, picking of goods, control and preparation of orders for shipment).
- Cataloguing, organization and eventual sorting of the products to the packaging stations.
- Packing (kit and display preparation, packaging customization by product type, quality control, package weight and volume check, shipping labeling with order reference number, shipping address and shipment tracking code).
- Safety and control procedures monitored and updated for very high accuracy in order management.
- IT platform for incoming and outgoing quality-quantity control, warehouse alignment, stock management optimization and inventories with the customer.

E-COMMERCE MANAGEMENT

 INUNup offers a safe and reliable e-commerce management service, with storage areas, procedures, personnel and dedicated software, capable of interfacing with the most well-known e-commerce companies on the market.
- Pick & ship (collection of goods and delivery to different addresses), pick & pack (picking and packaging with consolidated methods to ensure the integrity of the goods during transport), pick & sort (massive picking of items with the greatest rotation and subsequent distribution by order).
- Preparing accurate and personalized packages (insertion of tickets, flyers, leaflets, gifts, etc.), even with customized customer boxes and packages. 
- Labelling, application of stickers and/or fragrances.
Control of picked products according to internally developed standard procedures to ensure order accuracy >99.9%.
- Grouping of multiple orders on a customer basis.
- Inventory management (FIFO/FEFO, LIFO/LEFO), quarantines and expired products.
- Returns management (collection organization, quality control, reconditioning and/or disposal according to customer procedures).
- Shipping insured and with cash on delivery.
- Mail tracking with unique references to the customer.

CUSTOMER SERVICE

 INUNup offers a multilingual pre/post sales assistance service, to provide buyers with answers, suggestions and solutions according to the protocols defined with the customer.
- Shipment status (stock releases, returns or changes in the destination address of the goods).
- Assistance to recipients in relations with the courier.
- Problems of various kinds management (complaints and answers to general questions).
- Returns management (courier booking, quality control of returned goods, reconditioning and/or disposal).

TRANSPORT

 INUNup has priority access to a fleet of industrial vehicles which includes trucks, curtainsiders, tractors and vans. Furthermore, to guarantee its customers an active shipping service 24h/24 365 days/year, it makes use of the main national and international couriers, leaders in the sector, thanks to which it is able to offer a wide range of proposals and solutions for each need.
- Full load, groupage and large-scale distribution
- Specialized retail transport, 24 next day, express 24/48 h and dedicated.
- Recurring, insured, scheduled and cash on delivery shipments.
- Return management (collection booking, quality control with customer procedures, possible reconditioning or disposal).